Unwillingness to troubleshoot issues and blaming the customer

I had a complaint lodged for half the internet speed that I am paying for, 2 Months ago.

Every time they reset the line or do a single click and every time I have to take screenshots of 3 speed test, a simple tracert over and over and over and over.

I am an IT and Networks engineer, and every time they want a picture of the cable, my network card that I am using and my switch etc, constantly trying to disprove my ability to apply logic and understanding and to pass the bucket. Coupled with this constant ignorance is the complete and utter unwillingness to assist me in resolving my issues. Based on what we have done over two months, someone should have taken the initiative and done something different. Since the takeover, the VUMA service levels have dropped to to below 0 and the stability of the network has deteriorated so much!