Unstable connection for more than a week!

It's been more than a week with unstable internet. I have called supersonic and was advised that a ticket will be logged for the incident, ticket ref SPT-1786. The first time I called in I was told that it was an issue in my area. When I called back a few days later I was told that a technician would be sent to sort out the issue. We are still waiting for communication from VUMA and someone to come and fix the issue. I am paying for nothing. Will not even be reimbursed for the time that we are without internet. Please Urgently come and fix our line. We use the internet for JOB purposes too!