Unstable Connection

I had an indent where my Wi-Fi connection stopped and on Friday 13-02-2026 Incident number: ***9 was created and a technician was sent by Shakeera Schroeder from New Planet telecoms.

Saturday the technician fixed the problem but advised he will come back still as the line was exerting to much much power but I asked him if the connection will last till he comes back he said yes, I rated the service well

Sunday the speed dropped from 80mbs to 1mbs for the package of 100/50 mbs

Again I reached out the same ticked was reopened, yesterday the speed was back to normal however a technician came again with no email advising of his visit, he fiddled with the line now both my self and my landlord do not have any internet connection, he left He didnt tell us what’s happening no email, no reason why the connection was not established before he left

Now what’s making me angry is that my line was issue but they switched off an affected persons line as well with no reason and they always come late in the afternoon, why didnt Vuma send an email to advise why the line is not connected or active , 4 days with no stable connection and I am paying the last package