************ behavior
I live in kempton park and i have a fibre contract with Vox (ISP) the network provider is Vumatel. I was informed about two months ago that Vumatel had increased its prices on the fibre lines and so Vox would be pass that cost to me with effect from the 1/04/2020. The cost of my fibre has now risen by approximately 10% which equates to about R100.00 . I have written to Vumatel requesting an explanation for the increase especially when prices for data should be reducing to which there has been no response. If Vumatel is not lockeddown, can I please get an explanation for the inflated price.
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Vumatel's replyOfficial
14 Apr 2020, 10:31Good day Thesegan
Thanks for making contact with us.
Kindly note that Due to the rising costs of maintenance and infrastructure upgrades,
we have to adjust our line rental fees to ensure that our network
remains in a perfect state. Kindly note that we will do a rate adjustment across all speeds and ISPs.
As a Fibre network operator, we wholesale fibre to ISPs and they in turn retail to end consumers. It is then up to the ISP to determine the new prices of their products.
However, we have not increased our prices because of the lockdown period.
Kind regards
The Vuma Team
Thanks for making contact with us.
Kindly note that Due to the rising costs of maintenance and infrastructure upgrades,
we have to adjust our line rental fees to ensure that our network
remains in a perfect state. Kindly note that we will do a rate adjustment across all speeds and ISPs.
As a Fibre network operator, we wholesale fibre to ISPs and they in turn retail to end consumers. It is then up to the ISP to determine the new prices of their products.
However, we have not increased our prices because of the lockdown period.
Kind regards
The Vuma Team
Vumatel's reply14 Apr 2020, 10:31
Official
Good day Thesegan
Thanks for making contact with us.
Kindly note that Due to the rising costs of maintenance and infrastructure upgrades,
we have to adjust our line rental fees to ensure that our network
remains in a perfect state. Kindly note that we will do a rate adjustment across all speeds and ISPs.
As a Fibre network operator, we wholesale fibre to ISPs and they in turn retail to end consumers. It is then up to the ISP to determine the new prices of their products.
However, we have not increased our prices because of the lockdown period.
Kind regards
The Vuma Team
Thanks for making contact with us.
Kindly note that Due to the rising costs of maintenance and infrastructure upgrades,
we have to adjust our line rental fees to ensure that our network
remains in a perfect state. Kindly note that we will do a rate adjustment across all speeds and ISPs.
As a Fibre network operator, we wholesale fibre to ISPs and they in turn retail to end consumers. It is then up to the ISP to determine the new prices of their products.
However, we have not increased our prices because of the lockdown period.
Kind regards
The Vuma Team
's updateReviewer Update
14 Apr 2020, 19:25The mail that I received from Vox states that the increase that they are imposing on me is a direct result of your increase. Please provide me with an e-mail address and i will gladly send you proof of this mail.
thank you for responding timeously
thank you for responding timeously
's update14 Apr 2020, 19:25
Reviewer Update
The mail that I received from Vox states that the increase that they are imposing on me is a direct result of your increase. Please provide me with an e-mail address and i will gladly send you proof of this mail.
thank you for responding timeously
thank you for responding timeously