Unsatisfactory Service

I am a Telkom account holder with fibre through the Vumatel infrastructure.

I made payment on my account over the weekend via eft, however this may take a few days to reflect. In the interim the account was suspended yesterday (Tuesday). I called Telkom who advised that we need to wait 48 hours for funds to reflect. I called again this money and the funds are reflecting and according to accounts the suspension has been uplifted. They then transferred to me to technical who say that everything is fine on their side. I been told by a third party that both Telkom and Vumatel have to uplift the respective holds. Now between Telkom accounts and technical nobody wants to take responsibility for resolving this matter. Apparently it’s as simple as getting Vumatel to do their part.

Furthermore I did not receive a statement from Telkom nor a reminder to make payment. The account was suspend without notification or communication.

I would like this matter to be resolved as soon as possible and an explanation as to why no statement or notification of suspension was sent to me.

My internet is still down five hours after the last call where I received a reference number.

Thanks