Unsatisfactory service

I subscribed for Vuma services on Tuesday 10 Feb, was assisted by the gentle called Thapelo. He sent me the link and and payment was made, received an email stating the installation will be done the following day

As per the email a technician came and installed accordily however there was an issue with connectivity Received a call from the support team stating they will sort out my network which they eventually did

it's been 2 days I haven't received my password when made a follow up today the call centre agent assured me that my issue would be resolved however nothing has been done I texted Thapelo earlier expressing my frustration as he assured that I'll receive password today

The day has gone no one made an effort to follow up on my query I than text Thapelo again and his vague response was " Let's see tommorrow"

I found his statement very unproffetional and vague. No ampathy shown what so ever and when I informed him I'm that I'm taking this matter further his response was go ahead.