Unsatisfactory Customer Service - Account Deletion

Vumatel negligently deleted my account without notice or reasons why this action was done. Despite numerous emails and calls made to Vumatel's complaints team and operations team as well as to my service provider Vodacom, I am now on day 4 without connection to the internet services. No one from the Vumatel team has responded to my emails or tried to call me in an attempt to explain what happened or try to help restore my connection. I have called Vodacom fibre customer care line more than 10 times with no one being able to assist other than advise that my account has been deleted and they will escalate to Vumatel team. Escalation protocols at both these providers seem to be non existent with a complete lack of support or customer care. These areas need to be addressed as this non response and lack of support has a bigger impact that ripples through the new ways of working.