Unsatifactory response
<p>Good day</p> <p>I would like to express my dissatisfaction as a vumatel client.</p> <p>During the course of last week my line broke and I was advised that its not possible to fix and that a new line must be installed. I was told that his can only be done on the 17th May. This is a 3 weeks waiting time despite already being a vumatel client. I am horrified that a company at the forefront of installing fibre in multiple area don’t have the infrastructure to service existing client timeously. I shudder to think what service I will receive once all areas have fibre.</p> <p> </p>
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Replies (2)
Vumatel's replyOfficial
11 May 2017, 10:50Good day Elzanne,
We apologise for any inconvenience caused.
Kindly note that we have escalated your issue to the Scheduling department and we will be in contact with you.
Should you require any further assistance, kindly email us at *** so that we can assist you.
Once again, apologies for the inconvenience caused.
Kind Regards,
The VUMA Team
Best regards,
Vumatel's reply11 May 2017, 10:50
Official
Good day Elzanne,
We apologise for any inconvenience caused.
Kindly note that we have escalated your issue to the Scheduling department and we will be in contact with you.
Should you require any further assistance, kindly email us at *** so that we can assist you.
Once again, apologies for the inconvenience caused.
Kind Regards,
The VUMA Team
Best regards,
's updateReviewer Update
11 May 2017, 11:00Good day This matter was already escalated last week with no response.
See emails below.
Hi Team
Kindly assist, this is URGENT. Please advise if a re-install has been booked for the above.
Regards,
The VUMA Team
**********
086 100 VUMA
On Fri, May 5, 2017 at 10:48 AM, Elzanne Pretorius ********** wrote:
Good day
I would like to express my dissatisfaction as a vumatel client.
During the course of last week my line broke and I was advised that its not possible to fix and that a new line must be installed. I was told that his can only be done on the 17th May. This is a 3 weeks waiting time despite already being a vumatel client. I am horrified that a company at the forefront of installing fibre in multiple area don’t have the infrastructure to service existing client timeously. I shudder to think what service I will receive once all areas have fibre.
This will leave me no choice but to consider alternative options for installation.
Regards
Adv Elzanne Pretorius
Cell: ********** 948
Fax: **********
FOR DELIVERY OF URGENT BRIEFS:
261 Surrey Ave,
Ferndale
From: Zukiswa Mphaki (VUMA Support) **********
Sent: 28 April 2017 02:00 PM
To: Elzanne Pretorius ********** /> Subject: [Vumatel] Re: new line
--- Please type your response above this line ---
Your VUMA ticket (38305) has been updated. Please see the response below.
Zukiswa Mphaki
Apr 28, 13:59 SAST
Good day Support Team
Please assist with providing a team that will do a temp fix at the above address as client cannot wait till the 17th May for a re-install as I am fully booked till then. Please be in contact with the client.
Thanks
Kind Regards
Zukiswa Mphaki
Attachment(s)
image001.png
Elzanne Pretorius
Apr 28, 10:50 SAST
good day
I have been awaiting for someone to contact me regarding a new line installation as mine broke. Support closed my ticket Wednesday but no one has called me.
I am being put through to extensions where nobody is answering and have left messages with no response. I run 2 businesses from my home and really need to get this sorted. ASAP!
can someone Plse call me urgently!
Regards
Elzanne
********** 948
Sent from my Samsung Galaxy smartphone.
This email is a service from Vumatel. Delivered by Zendesk
[1W5PDZ-24Y8]
's update11 May 2017, 11:00
Reviewer Update
Good day This matter was already escalated last week with no response.
See emails below.
Hi Team
Kindly assist, this is URGENT. Please advise if a re-install has been booked for the above.
Regards,
The VUMA Team
**********
086 100 VUMA
On Fri, May 5, 2017 at 10:48 AM, Elzanne Pretorius ********** wrote:
Good day
I would like to express my dissatisfaction as a vumatel client.
During the course of last week my line broke and I was advised that its not possible to fix and that a new line must be installed. I was told that his can only be done on the 17th May. This is a 3 weeks waiting time despite already being a vumatel client. I am horrified that a company at the forefront of installing fibre in multiple area don’t have the infrastructure to service existing client timeously. I shudder to think what service I will receive once all areas have fibre.
This will leave me no choice but to consider alternative options for installation.
Regards
Adv Elzanne Pretorius
Cell: ********** 948
Fax: **********
FOR DELIVERY OF URGENT BRIEFS:
261 Surrey Ave,
Ferndale
From: Zukiswa Mphaki (VUMA Support) **********
Sent: 28 April 2017 02:00 PM
To: Elzanne Pretorius ********** /> Subject: [Vumatel] Re: new line
--- Please type your response above this line ---
Your VUMA ticket (38305) has been updated. Please see the response below.
Zukiswa Mphaki
Apr 28, 13:59 SAST
Good day Support Team
Please assist with providing a team that will do a temp fix at the above address as client cannot wait till the 17th May for a re-install as I am fully booked till then. Please be in contact with the client.
Thanks
Kind Regards
Zukiswa Mphaki
Attachment(s)
image001.png
Elzanne Pretorius
Apr 28, 10:50 SAST
good day
I have been awaiting for someone to contact me regarding a new line installation as mine broke. Support closed my ticket Wednesday but no one has called me.
I am being put through to extensions where nobody is answering and have left messages with no response. I run 2 businesses from my home and really need to get this sorted. ASAP!
can someone Plse call me urgently!
Regards
Elzanne
********** 948
Sent from my Samsung Galaxy smartphone.
This email is a service from Vumatel. Delivered by Zendesk
[1W5PDZ-24Y8]