UNRESOLVED PROBLEM CREATED BY VUMATEL

Fibre line was functioning well. About the 22nd June i received a text message stating the my fibre line was being moved from another complex to my address. I have not requested any relocation.

As I did not understand the text, I consulted my service provider (Afrihost) who tested the line and apparently found no problem.

Afrihost apparently escalated the query to VUMATEL.

VUMATEL stated that they were allocating a new fibre line VT number. A few days later my internet service was terminated on the 24th without any explanation or communication from VUMATEL and as of today (4th July) has not been restored.

Afrihost has been contacted several times responding the they are following up (escalating) the problem.

P.S. My neighbours in the complex do no have a problem with their fibre lines.

Reference number below is the Afrihost number.