1 reviews | Active since Jun 2022
Unresolved Internet Connection Issue - REF Numbers: EC-21UX-1V63CV & SR***
Dear Vodacom and Vuma Teams,
I'm writing to express my extreme frustration and disappointment with the ongoing issues with my internet connection. Despite reporting the fault on November 3rd, 2025, I've been passed around and given the runaround. Two visits from technicians, a router swap, and multiple escalations later, my service is still not restored.
The speed tests conducted with the technicians showed significant drops, and I'm unable to access basic online services like banking, social media, and email. As a paying customer, it's unacceptable that I'm forced to spend extra on data due to your companies' inability to resolve the issue.
The finger-pointing between Vodacom and Vuma is appalling. As the customer, I don't care who's responsible; I want a functional internet connection. I've received payment reminders for December, despite having no service, which is adding insult to injury.
I urge you to take immediate action to resolve this issue. When can I expect my internet services to be restored? Do I need to escalate this to ICASA? I request a prompt response and resolution to this matter.
Today marks one month since I reported a slow-speed internet fibre connection at Vodacom. Despite numerous follow-ups, I've been given the run-around. I've paid my account in full for November 2025 and December 2025, yet I still don't have a reliable service.
When I initially reported the fault, I was told it would be resolved within 48 hours. It's now been a full month, and my account has always been up to date. I've made multiple phone calls and sent numerous emails, but the promises from Vodacom and Vumatel have been empty. As the client, I'm suffering due to the lack of service.
I need answers and a working internet connection urgently. I'm requesting:
- A full refund for November 2025 for the premium paid and the data I purchased for myself and my family.
- A pro-rata refund for December 2025, considering we're already on day 3 of the month and the service is still down.
If the issue isn't resolved by the end of business tomorrow, I require a router from Vodacom or Vumatel with sufficient data to ensure my security system remains accessible while I'm on holiday. This issue has dragged on for too long, and I expect a resolution as a matter of urgency.
Today marks one month since I reported a slow-speed internet fibre connection at Vodacom. Despite numerous follow-ups, I've been given the run-around. I've paid my account in full for November 2025 and December 2025, yet I still don't have a reliable service.
When I initially reported the fault, I was told it would be resolved within 48 hours. It's now been a full month, and my account has always been up to date. I've made multiple phone calls and sent numerous emails, but the promises from Vodacom and Vumatel have been empty. As the client, I'm suffering due to the lack of service.
I need answers and a working internet connection urgently. I'm requesting:
- A full refund for November 2025 for the premium paid and the data I purchased for myself and my family.
- A pro-rata refund for December 2025, considering we're already on day 3 of the month and the service is still down.
If the issue isn't resolved by the end of business tomorrow, I require a router from Vodacom or Vumatel with sufficient data to ensure my security system remains accessible while I'm on holiday. This issue has dragged on for too long, and I expect a resolution as a matter of urgency.