Unreolved matter

Unresolved matter. I reported damaged to my cable at Webafrica. Webafrica reported it Vumatel. Vuma tel send me an email confirm receiving the complaint and that will be resolved within 24 to 72 hours. Today they send me message to ask to partcipate in a survey as they say my matter had been resolved. But nobody was at my property to fix my damaged cable. The reference number given to my complaint is ***5. I will appreciate it they come fix my damaged cable.