Unreliable Service, Zero Accountability

Unreliable Service, Zero Accountability

Despite Vumatel installing our fibre more than a month ago (5 weeks), I am left extremely disappointed by the the fact that we still do not have an active internet connection.

Repeated attempts to seek clarification and resolution via various communication channels have yielded nothing but automated responses, with a complete lack of substance or concern. The repeated promise of "escalation" and "we will request feedback" serves only to compound the insult, offering no tangible progress or accountability.

I demand some transparency and accountability from Vumatel. The complete disregard for customer satisfaction and the absence of reliable service are intolerable. What justification can there be for subjecting customers to such prolonged inconvenience and frustration, without so much as an honest explanation?

I implore prospective consumers to take think twice. Vumatel's failure to fulfill their obligations underscores a fundamental lack of professionalism and integrity. Spare yourself the frustration and seek out a provider worth your time and money.