Unreliable Service and Poor Customer Support fro Vumatel

I am extremely disappointed with Vumatel's service. Our fibre connection has been down for three days, leaving us without any internet. This isn't the first time we've experienced such issues—previous outages have lasted over ten days. What's even more frustrating is the lack of direct communication channels. We have no way to contact Vumatel directly, and we are forced to go through our ISP, which has proven to be completely ineffective. They provide no updates or feedback, leaving us in the dark about when we can expect a resolution. This level of service is unacceptable and highly inconvenient. Vumatel needs to seriously improve their customer support and reliability