1 reviews | Active since May 2022
Unreliable!
I am very disappointed and it is starting to look like the only way to get assistance is through this platform.
No connectivity since Saturday 27 May 2024, I reported the issue with Vox as the primary service provider. They then logged a call with Vumatel and provided me with the ***
I called countless times and each time I get told the issue has been escalated and that I must call back in 2 hours if no action yet. Each time I call back I get the same. I wonder how your escalation process works or if it's all a lie. As I am writing this review I haven't received any communication from your end. This is pathetic!
I am a Software Developer who works remotely and rely on the internet to work. I pay for my service without failure and now I have to spend more on mobile data and also the airtime to call and stay on your long queues and still can't get help.
You guys are giving fibre a bad name!
Thank you for taking our call. Please note that we have escalated your ticket to our support team.
Regards
The Vuma Team
Thank you for taking our call. Please note that we have escalated your ticket to our support team.
Regards
The Vuma Team
This is strange. Today I wake up to an email that says the issue has been resolved and I must take the survey to rate the service.
No one called or came to look at what is causing the issue but the ticket is now closed.
The problem is persistent as can be seem on the router. How do you close a ticket without even confirming if all is good?
This is strange. Today I wake up to an email that says the issue has been resolved and I must take the survey to rate the service.
No one called or came to look at what is causing the issue but the ticket is now closed.
The problem is persistent as can be seem on the router. How do you close a ticket without even confirming if all is good?