Unreliable and worst service from Vuma

I was approached by an agent from Vuma the company that offers Fibre wifi connection in our community, I was reluctant to sign up but after months I finally took up the service, I made payment and as requested by the lady I sent my till slip with a reference number and she said I should expect a call in not morethan 7 days. In the same period a relative of mine that lives in the same area as me paid for the same service and in 2 days she got her router installed in her home, while I'm now on day 14, no call no attempt to contact me has ever been made to atleast tell me exactly when am I getting installation. I went on to their SADV online service and there it's even worse you are being transfered from pillar to post with no assistance at all, instead all I got from them it's false promises and lies that my installation will be done tomorrow we'll it's been now 14 days since I made payment and sent my proof of payment to the agent and also on their online service but my installation is still not done, maybe my router is still being manufactured or the installers are all dead. It's so frustrating that I have to wait so long while on the other hand my relative who is like a stone throw away from my house got service in less that 3 days while I have to wait over 14 days. It has caused a whole lot of chaos, in that I have to do work from home sometimes as I am employed and some of my work has to be done online but I can't because I don't have internet connection which I have paid for but this unreliable company is just not doing what they promised. This is absolute madness and unacceptable I wish for other people to see this nonsensical level of service