Unreliable and not managing vandalizm in areas

I'm writing this review in hopes that someone at Vuma will take action and accountability for the internet cable s that are continuously being vandalized in retreat and surrounding areas.

The last 4 days have been a nightmare. Working from home has been impossible since Friday morning 30.05.2025. It came back on for a few hours and then was out the entire weekend and internet was only restored after 10am this morning 02.06.2025. As schooling has also gone digital and it is mid year exams, children and students are unable to access any classroom notes and online learning methods to study for exams. Is vuma prepared to pay for hours of tutoring!!!

Vuma is very quick to run debit orders and NEVER reimburse clients who have had down time due to the lack of security at main cable points and man holes.

The lack of communication has also been very unsettling and the ISP also can't give accurate feedback due to the lack of updates from vuma technicians

This is the third occurrence in less than a year since I have moved I to the area.

This unreliable service has forced us to spend unnecessary money on data on cellphones and driving to friends and family in unaffected areas to get work and studies done. We will be looking into alternative fibre providers to get better service