UNREALIABLE NETWORK COVERAGE AND DISHONESTY .

I have been a Vumatel subscriber for more than a year and religiously paying on time. My experience with Vumatel is their network or wifi is not reliable and up to standard. A month has 30 or 31 days. My experience has been that on the 29th of ever month after midnight they switch of the service while I was thinking that I will pay on the 30th or 31st. But to my surprise I will be switched off on the early hours of the 30th while asleep. I would like to know how many days does their month consist of. My second complaint is that their internet is forever not working even if we contact them they don't respond. How do I get compensated when my network is down for a day or two while I have paid for the full month. As I am writing my network connection is down and I have to airtime like now. This situation is too frequent for my liking or unless Vumatel is deliberately de*****ing me with the full knowledge that I wont be able to walk into their offices to lodge a complain . My ID no.*** . Please help to resolve this issue.