unproffessional agents and *****sters

I got a call from Vuma fibre, the agent who was assisting me was very cool with my application. but then there was a problem when vuma was supposed to do the installation as the person i was installing for no longer wanted fibre . It has been a hell of a 2 months for me to get my refund from vuma till this day. their business operations is not even proffesional, there is no direct line to do a voice to voice calls, their agents only use whatsapp for support and they are not even helpful , you get the same replies everyday as if its a automatic replies . I am very dissapointed on such a promising company only to find out they are also de*****ing peoples. if you did not do any istallations , why do you keep my money ....i am really fed up