UNPROFESSIONAL SERVICE

Unprofessional service from Vuma, i requested an installation via Afrihost which was not a hustle since already at my moms house in JHB we have vumatel. Tell me why here in Durban i have to wait 2 weeks for installation, am sitting with a router which was delivered but the guys who called and said they coming to do an installation did not pitch. What kind of service is this??