unprofessional customer service

Good Afternoon ,

i have a serious problem with Vuma , i made the payment on the 7th of march and is the supersonic the 28 days service ,since friday the 22/03/2024 is not working when you call they send you pillar to post sometimes they not answering .Today i called more than 8 times with no help. They so unprofessional and at that time am i must work and communicate with my client.Please help