Unprofessional and Terrible customer service

Worst customer service ever, i have subscription of over a year now then the ISP (Afrihost) just decided not to debit money from my account and cut off my services. Phoned them many times to request other payment methods since they failing to debit funds from my account, they send me many payfast links to link my card which few times even tried a friend's card hoping it work without luck. Whenever i call for update they always saying their are escalating the issue without giving me solutions.

Then i decided to go to Vuma page again to request another quote with a different ISP (Hypa responded ) as a second line, all went well i paid and signed agreements then Vuma happened again when they have to come to do the installation, a lady called and tell me she sees that my address has a live connection then i explained my story and the reason behind the second line request. Lady told me she will re-activate the same router because they cant bring another router, requested SN number i gave her and asked if im home because she is sending a tech, i confirmed im and i waited no one came.

The following day i reached out to Hypa, they checked on the system and told me my order is cancelled. However they will re-order and book me for installation, i waited patiently no phone call scheduling appointment no nothing. 2 days later i checked my emails then Boom activation failed because the router is off which is pure lies the has been on and electricity is behaving lately. I dont know what more i need to do on my side cos i paid for the service im not getting, instead i've been incurring more costs cos i have to buy data as i work from home and airtime to phone Vuma and their ISPs making follow up.

WHAT A TERRIBLE CUSTOMER SERVICE, they are full of play and UNPROFENSSIONAL