Unprofessional and poor service delivery

It's the second month since ive been waiting for installation and I've been given two different EasyPay numbers which I've paid my subscriptions on but no installation a second line has been ordered for me but the technicians have not come to install im not happy at all with your service 😔 how does one keep on paying without receiving any services and can I please get a refund for both the payments that I've made maybe I should find another service provider because clear vuma can not do their job. Last week they've been contacting me and making empty promises. 1. It was Mark from SADV who app**** for me. Which was on the 26 April 2024 2. Then Palesa from SADV said she is ordering a second line on the 18 May 2024 which on the 3rd June 2024 I paid again 3. Then I was being assisted on whatsapp and via a call by a guy named Bongane and he even called me saying he will help I should at least give him until Saturday and till today I'm still waiting. 4. I was also called by the technician department and I spoke to Lesego who said on their side it doesn't show that I've ordered a second line whereas after my second payment I received an sms stating that I will be called to schedule for installation. And now Palesa seems lest interested in helping me she is now giving me stories. I keep on being given a password for someone else's router im just tired can I please have a refund for both payments that I've made as I have never used the services for the payments made . I always get a feedback saying my matter has been escalated 😳