Unprofessional and poor customer service

It's the second month since ive been waiting for installation and I've been given two different EasyPay numbers which I've paid my subscriptions on but no installation a second line has been ordered for me but the technicians have not come to install im not happy at all with your service 😔 how does one keep on paying without receiving any services and can I please get a refund for both the payments that I've made maybe I should find another service provider because clear vuma can not do their job. Last week they've been contacting me and making empty promises. Furstly . It was Mark from SADV who app**** for me. Which was on the 26 April 2024 Secondly. Then Palesa from SADV said she is ordering a second line on the 18 May 2024 which on the 3rd June 2024 I paid again Thirdly. Then I was being assisted on whatsapp and via a call by a guy named Bongane and he even called me saying he will help I should at least give him until Saturday and till today I'm still waiting. 4. I was also called by the technician department and I spoke to Lesego who said on their side it doesn't show that I've ordered a second line whereas after my second payment I received an sms stating that I will be called to schedule for installation. And now Palesa seems lest interested in helping me she is now giving me stories. I keep on being given a password for someone else's router im just tired can I please have a refund for both payments that I've made as I have never used the services for the payments made . I always get a feedback saying my matter has been escalated 😳 From the 12th of June 2024 till the 13th of June 2024 I received a call from Ntswaki who works at Vuma and she requested me to email her my proof of payments and sais i will be compansated for two months once an installation has been made. And another guy called confirming Ntswaki's statement of me being compansated. I was told that a new order will be placed on my behalf ant it will takes 2-3 working days for the technicians to come and install. Yesterday I went to SADV Daveyton and one of the agents told me that she had given my personal information to a client who stays in the same yard that I stay in and want to reactivate a router that they keep on giving me the password for. I wont name the agent as I dont want the person losing their job, however, I told them that they were supposed to consult with me first(POPI act). Im still waiting for installation till today and the new EasyPay number given to me requires me to pay in order for me to be booked for installation and this will be my 3rd payment if I pay which I wont and they promised that the two payments that I've made will be for the activation of the new order. I try to talk to agrnts daily via WhatsApp and I dont get any help. Ive tried to DM Vumatel on facebook and still I dont get help. This is the last time I post and if nothing happens by the end of this week i will just go to Vumatel head-offices hope will get help by. I fail to understand why I should be fighting this much as if I owe them while they are the ones owing me. 1. This was my first order number which was on the 26/04/2024.Dear Kedibone Mthimkulu We have received your order OVR-*** - pay using https://cutt.ly/Iw6HnESk .SADV>Thank you for making payment for Vuma order OVR-***. Vumatel will be in touch to schedule your installation after paying thats the sms I got and 2 days later I was given this password and router number which dont belong to me and i dont even have access off. 2. 18/05/2024 a ticket was placed on my behalf and the ticket number was #SA457832 to clear premises. Then on the 03/06/2024 I received this sms Kedibone Mthimkulu We have received your order OVR-*** - pay using https://cutt.ly/veuB8cO6 and i paid again and got thus sms SADV>Thank you for making payment for Vuma order OVR-***. Vumatel will be in touch to schedule your installation.again on the 13/06/2024 got this sms Dear Kedibone Mthimkulu We have received your order OVR-*** - pay using https://cutt.ly/veoBSFXt.