Unhappy new customer - I regret
It's really disappointing that I had to resort to writing this I'm really disappointed at the lack of service I've endured in the past 3 months, with numerous follow-ups and escalations which to this day, yielded little results. Between Vumatel and Webafrica I've sent from pillar to post in getting a single, what I consider simple service.
14 August 2021: I placed an order for Uncapped 20/10 Mbps installation and connection. I then opted to have a 40/10 Mbps Uncapped of which I was advised and assisted to have the first order called and refunded, and a new order created. Unfortunately I couldn't proceed payment for the new order as the old order still reflected on the system, making it impossible for a payment link to be generated. This process took 3 months to be resolved after numerous contacts to both your companies.
What annoyed me the most was that I ended up becoming a messenger between the two as the other would require me to obtain information from the other, to the point one having to blame the other for the delay (I'll attach proof)..
Webafrica From September 2021, through WhatsApp chat, I was in contact with Rory, Keith, Jeandre De, Firdows, Kevin, Thandazani, Khaya, Lyndon, Wade, Sisanda, Zubair, including several times through *** with an attempt to get my order for Uncapped 40/10 Mbps processed. Attempts were made to have new orders created with the hope that a payment link would be generated for me, which was evidently not the case.
Vumatel I was informed by Webafrica agents that vumatel needs to have the old order removed from the system in order for a new payment link to be generated, and I became an unpaid messenger sourcing order number (VR-number which was different from what I had as a customer), and indication that the companies' systems aren't in sync as such info should be available to both companies at a click of a button, not through the Customer.
The Installation After numerous and frustrating contacts, installation was eventually done on 8 December 2021. The work done is disappointingly unprofessional. To this day, 20 days later, I'm still waiting for log in details (via SMS or email). Several contacts with both Vumatel and Webafrica have been made since the installation, the device lights are solid green, with one light starting to flicker late this afternoon after receiving a call from Vumatel requesting the device' serial number, but no changes - I'm still not connected.
Come 1 January 2022 service on my current internet connection will discontinued as I was given an impression I'd be connected by now already.