zvds
zoey van der schyff
1 reviews | Active since Jan 2018
02 Jul 2024, 14:10
Unhappy customer
i am really angry,vumatel and afrihost is really taking people for a big joke,i contacted them via whatsapp and email i was off last a week ago for a day and half when i was back online i emailed them i upgraded to 100 mbps but that is not what im getting and the internet keep going on and off and i am off again today,i asked if they can send out a technision before because it might be the router no one came out yet, i am off again today no one is getting back to me from vumatel i am annoyed.ticket ***0 dont know if they closed it .i would like this to be resolved a.s.a.p i am paying for a service that i am not getting.im very unhappy.
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Replies (4)0
Replies (4)zvds
zoey van der schyff's updateReviewer Update
02 Jul 2024, 20:42Hi I updated my bank details at 1pm already for debit order to go off as I was told my afrihost that they can deduct the payment again Vumatel will run a failed report and deduct it again. Can you please deduct the debit order again and umsuspend my account as soon as possible as I work from home. Your service disgust me no one contacted me to say my debit order rejected or an email or SMS you just suspend my line. can you please resolve this matter today still please debit my account or give alternative details to make payment. There is no way to get hold of me please contact me ***
zvds
zoey van der schyff's update02 Jul 2024, 20:42
Reviewer Update
Hi I updated my bank details at 1pm already for debit order to go off as I was told my afrihost that they can deduct the payment again Vumatel will run a failed report and deduct it again. Can you please deduct the debit order again and umsuspend my account as soon as possible as I work from home. Your service disgust me no one contacted me to say my debit order rejected or an email or SMS you just suspend my line. can you please resolve this matter today still please debit my account or give alternative details to make payment. There is no way to get hold of me please contact me ***
zvds
zoey van der schyff's updateReviewer Update
02 Jul 2024, 20:47Ones you debited my account and unsuspend my account other matter is still not resolved when I emailed you to say a tech must come out to check the router my WiFi keep going on and off and I upgraded to 100mbps bt only receive 64mbps when I do the test no one is coming out and no one is responding. My next is going to the ombustman because it seems like Vumatel ignore a person a pay for this service to be treated like nothing .
zvds
zoey van der schyff's update02 Jul 2024, 20:47
Reviewer Update
Ones you debited my account and unsuspend my account other matter is still not resolved when I emailed you to say a tech must come out to check the router my WiFi keep going on and off and I upgraded to 100mbps bt only receive 64mbps when I do the test no one is coming out and no one is responding. My next is going to the ombustman because it seems like Vumatel ignore a person a pay for this service to be treated like nothing .
zvds
zoey van der schyff's updateReviewer Update
03 Jul 2024, 10:59Hi only after I had to logg a ticket again with afrihost, I am connected but still waiting on a tech to come out to fix my WiFi that keep going on and off my ticket was closed I phoned this morning to logg a new one didn't get ticket number
zvds
zoey van der schyff's update03 Jul 2024, 10:59
Reviewer Update
Hi only after I had to logg a ticket again with afrihost, I am connected but still waiting on a tech to come out to fix my WiFi that keep going on and off my ticket was closed I phoned this morning to logg a new one didn't get ticket number
zvds
zoey van der schyff's updateReviewer Update
04 Jul 2024, 15:18I was told this ticket was closed bit how do you close a ticket but my WiFi still give no connection on and off every time ***0
zvds
zoey van der schyff's update04 Jul 2024, 15:18
Reviewer Update
I was told this ticket was closed bit how do you close a ticket but my WiFi still give no connection on and off every time ***0