Unhappy Customer.

Made payment via link sent from Mweb on the 2nd of May then they told us the internet will be restored in 24hrs. On Friday the 3rd of May still no internet, called again and was told to wait 48hrs yet again no internet by Sunday. I called on Monday and was told that the fault was with Vumatel. I called yesterday and was told I have to wait for the installers to come out to fix the problem after I told them that I have an existing fibre box then they hung up my call. I keep trying to get a hold of a consultant but to no avail. I'm working remotely and I'm having to buy data to work after I made a payment.