FS
Fezeka S
1 reviews | Active since Oct 2024
24 Oct 2024, 21:51
Unhappy customer
😡😡😡😡 My wifi has been off since the 10 Oct 2024 and i have no issues with my cables, i called Vuma and was told they are aware of the problem it has been reported. There is no communication from them im the one calling none stop till today 24 Oct 2024 the issue is still not fixed. Very poor service 🚮🚮🚮🚮
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Replies (1)
Vumatel's replyOfficial
25 Oct 2024, 10:21Good day Fezeka Sobetshe.
Thank you for getting in touch.
please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Your ISP is Vodacom.
Kind regards
The Vuma Team
Thank you for getting in touch.
please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Your ISP is Vodacom.
Kind regards
The Vuma Team
Vumatel's reply25 Oct 2024, 10:21
Official
Good day Fezeka Sobetshe.
Thank you for getting in touch.
please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Your ISP is Vodacom.
Kind regards
The Vuma Team
Thank you for getting in touch.
please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Your ISP is Vodacom.
Kind regards
The Vuma Team