Unhappy client

Logged a call on 28/01/2023 @12:25 regarding faulty wifi cable and received ***. On the same day I received a text message from Vumatel @15:56 indicating that the matter could not be resolved offsite but on site with ticket number ***. The technicians did show face, nor was i contacted on this subject. I then contacted Web Africa (my ISP) on 01/02/2023 and was notified that Vumatel had closed ticket *** on 29/01/2023. To sum things up, i still dont have internet connection at my home and yet i'm paying for these services. I'm incurring additional data costs, which is appalling. Is this how Vumatel conduct their service?