Unhappy Client

Afternoon Sir or Madam

I herewith would like to lodge a complaint about Fly.Cool. I am not happy about their services. My brother paid in full two weeks ago for router installation and internet services and till today we are still waiting for your technicians to come through to install. We were told the turnaround time for installation is two days. The customer consultant we were liaising with was Sifiso. My brother has been trying to get hold of him but he is no longer taking his calls. I am starting to believe this company is a ****. If this company is not a ****, we would highly appreciate it if we were to be refunded because clearly our business is not needed here. Whoever is handling customer relations issues please ensure that by today end of business we have our money back or we have a technician on site and providing the service we paid for.