unhappy client

ear Vumatel,

I am writing to express my disappointment and frustration with the delayed installation of your service, despite signing up and making payment two weeks ago. Unfortunately, I have yet to receive any contact from your team regarding the installation schedule.

I have been consistently following up with your customer support, only to be told that the matter has been escalated. As a new client, I expect a higher level of service and communication. It's disheartening to experience such delays and lack of proactive updates.

I would appreciate it if you could look into this matter urgently and provide me with a clear installation timeline. I hope that your company values its clients and will take necessary steps to improve the onboarding experience.

I am also concerned that my next payment cycle is approaching, and I am expected to make another payment without having received the service I initially paid for, and I think I shouldn't be billed

I hope you can resolve this issue promptly, as I would like to experience the quality of your service before being asked to commit to further payments. I believe it's reasonable to expect a certain level of service before being asked to continue my subscription. Looking forward to hearing from you soon.