AG
Anita G
1 reviews | Active since Oct 2024
13 Nov 2024, 18:46
Unhappy client
I have been escalating my refund request since September until today i haven't received my refund.Contacted WebAfrica and they advised that they waiting on Vuma to approve my refund its been awhile and i'm disgusted by the service i'm getting for Wanting my money.
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Replies (3)AG
Anita G's updateReviewer Update
13 Nov 2024, 20:26I understand that but it's been months waiting for my refund. WebAfrica has escalated but Vuma does not approve so i can get my MONEY back. Please check because its your company that's holding up the process.
AG
Anita G's update13 Nov 2024, 20:26
Reviewer Update
I understand that but it's been months waiting for my refund. WebAfrica has escalated but Vuma does not approve so i can get my MONEY back. Please check because its your company that's holding up the process.
AG
Anita G's updateReviewer Update
13 Nov 2024, 20:28Does it take 3 months to approve a refund from your company?
AG
Anita G's update13 Nov 2024, 20:28
Reviewer Update
Does it take 3 months to approve a refund from your company?
Vumatel's replyOfficial
14 Nov 2024, 14:55Good day Anita
Please note that we unfortunately can not assist with account related inquiries, as the ISP conducts monthly billings on your account.
Kind Regards
The Vuma Team
Please note that we unfortunately can not assist with account related inquiries, as the ISP conducts monthly billings on your account.
Kind Regards
The Vuma Team
Vumatel's reply14 Nov 2024, 14:55
Official
Good day Anita
Please note that we unfortunately can not assist with account related inquiries, as the ISP conducts monthly billings on your account.
Kind Regards
The Vuma Team
Please note that we unfortunately can not assist with account related inquiries, as the ISP conducts monthly billings on your account.
Kind Regards
The Vuma Team