UB
UNATHI B
1 reviews | Active since Nov 2022
01 Mar 2023, 14:45
********* AND ********!!! ZERO CLIENT SERVICE
This service provider is a ****!!!! I have been contacting you for two full weeks to come and restore my connection but none of your agents are able to assist. I have wasted time, money and energy trying to get this resolved as I use the connection for works, studies and for my family.
Can you discontinue your services to people if you are not going to take people serious???? I am beyond disappointed with you. You keep on telling me to wait and wait LIKE FOR THE TWO FULL TWO WEEKS??????
I just need my refund now and this is ****!!!!!!!!!!!!!!!!!
You have zero client service!!!!!!!!!!!!
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Replies (5)0
Replies (5)UB
UNATHI B's updateReviewer Update
06 Mar 2023, 12:45You responded to my review and requested for my personal details and I responded to you on the 2nd of March 2023. Today it is 4 days later yet no one has came to my house to restore the connection or at least contacted me. Can you guys take people serious????
I repeat that it is now 3 weeks with no connection for a paid service. Please refund me as you clearly failing to service people. I am so tired of calling you guys everyday and wasting my money. I WANT YOU GUYS TO REFUND ME AND DISCONNECT YOUR FIBRE AS YOU ARE USELESS AND PATHETIC ********* BUNCH OF ********!!!!!!!!!!!!!
I repeat that it is now 3 weeks with no connection for a paid service. Please refund me as you clearly failing to service people. I am so tired of calling you guys everyday and wasting my money. I WANT YOU GUYS TO REFUND ME AND DISCONNECT YOUR FIBRE AS YOU ARE USELESS AND PATHETIC ********* BUNCH OF ********!!!!!!!!!!!!!
UB
UNATHI B's update06 Mar 2023, 12:45
Reviewer Update
You responded to my review and requested for my personal details and I responded to you on the 2nd of March 2023. Today it is 4 days later yet no one has came to my house to restore the connection or at least contacted me. Can you guys take people serious????
I repeat that it is now 3 weeks with no connection for a paid service. Please refund me as you clearly failing to service people. I am so tired of calling you guys everyday and wasting my money. I WANT YOU GUYS TO REFUND ME AND DISCONNECT YOUR FIBRE AS YOU ARE USELESS AND PATHETIC ********* BUNCH OF ********!!!!!!!!!!!!!
I repeat that it is now 3 weeks with no connection for a paid service. Please refund me as you clearly failing to service people. I am so tired of calling you guys everyday and wasting my money. I WANT YOU GUYS TO REFUND ME AND DISCONNECT YOUR FIBRE AS YOU ARE USELESS AND PATHETIC ********* BUNCH OF ********!!!!!!!!!!!!!
Vumatel's replyOfficial
06 Mar 2023, 16:46Good day Unathi
Thank you for taking our call this afternoon. We have escalated the ticket to the maintenance department.
Kind Reagrds
The Vuma Team
Thank you for taking our call this afternoon. We have escalated the ticket to the maintenance department.
Kind Reagrds
The Vuma Team
Vumatel's reply06 Mar 2023, 16:46
Official
Good day Unathi
Thank you for taking our call this afternoon. We have escalated the ticket to the maintenance department.
Kind Reagrds
The Vuma Team
Thank you for taking our call this afternoon. We have escalated the ticket to the maintenance department.
Kind Reagrds
The Vuma Team
UB
UNATHI B's updateReviewer Update
08 Mar 2023, 09:30Thank you for sending the technician to restore the connection. Can I ask that you urgently organize a refund for the downtime as we logged the request on 19 February 2023 and the connection was restored only yesterday. The fault reference number is 117203.
UB
UNATHI B's update08 Mar 2023, 09:30
Reviewer Update
Thank you for sending the technician to restore the connection. Can I ask that you urgently organize a refund for the downtime as we logged the request on 19 February 2023 and the connection was restored only yesterday. The fault reference number is 117203.
UB
UNATHI B's updateReviewer Update
08 Mar 2023, 10:36Thank you for your response. I did contact WebAfrica and I quote their response "I have logged the t=request for the downtime, Vuma will further communicate with you regarding downtime refund." I am not sure what they mean by this as this is important after missing 17 days of connection :( please assist with this to have the missed days credited.
UB
UNATHI B's update08 Mar 2023, 10:36
Reviewer Update
Thank you for your response. I did contact WebAfrica and I quote their response "I have logged the t=request for the downtime, Vuma will further communicate with you regarding downtime refund." I am not sure what they mean by this as this is important after missing 17 days of connection :( please assist with this to have the missed days credited.
UB
UNATHI B's updateReviewer Update
08 Mar 2023, 16:41Thank you for sending the technician to restore the connection. Can I ask that you urgently organize a refund for the downtime as we logged the request on 19 February 2023 and the connection was restored only yesterday. The fault reference number is 117203.
I did contact WebAfrica and I quote their response "I have logged the t=request for the downtime, Vuma will further communicate with you regarding downtime refund." I am not sure what they mean by this as this is important after missing 17 days of connection :( please assist with this to have the missed days credited.
I did contact WebAfrica and I quote their response "I have logged the t=request for the downtime, Vuma will further communicate with you regarding downtime refund." I am not sure what they mean by this as this is important after missing 17 days of connection :( please assist with this to have the missed days credited.
UB
UNATHI B's update08 Mar 2023, 16:41
Reviewer Update
Thank you for sending the technician to restore the connection. Can I ask that you urgently organize a refund for the downtime as we logged the request on 19 February 2023 and the connection was restored only yesterday. The fault reference number is 117203.
I did contact WebAfrica and I quote their response "I have logged the t=request for the downtime, Vuma will further communicate with you regarding downtime refund." I am not sure what they mean by this as this is important after missing 17 days of connection :( please assist with this to have the missed days credited.
I did contact WebAfrica and I quote their response "I have logged the t=request for the downtime, Vuma will further communicate with you regarding downtime refund." I am not sure what they mean by this as this is important after missing 17 days of connection :( please assist with this to have the missed days credited.