1 reviews | Active since Jul 2023
Undesirable business practice!
Undesirable business practice by Vumatel
My name is Robert Kele and I would to lodge a complaint against my interest service provider (Vumatel)
I have been without internet services for days now, and I contacted them (Vumatel). I was told that thier system has cancelled my subscription by an error and I must wait for 24 - 48 hours before they could reconnect me. And this has been happening every month now since December 2024. The truth of the matter is according to our agreement I would pay R399 every month as my monthly subscription and in return Vumatel will then provide internet connection for 30 days period. However Vumatel on their side they haven't been sticking to our agreement.
Below is the message from them:
"Please note that your services were cancelled by our system error, we are very sorry for the inconvenience but i have escalated the matter to Vuma to reverse cancellation. Please note that our turnaround time is 24-48 hours for the matter to be resolved. Once Vuma has resolved the matter, you will receive feedback via SMS/Email or a call from Vuma".
Please assist me to get this people to do the right thing.
Regards
Robert Kele
It has been over three days now since your SADV agent told me that your system cancelled my services by error. She told me that it will take over 24 - 48 hours to fix it.
However Vumatel still hasn't done anything about.
How do I get hold of ISP?
Thanks
It has been over three days now since your SADV agent told me that your system cancelled my services by error. She told me that it will take over 24 - 48 hours to fix it.
However Vumatel still hasn't done anything about.
How do I get hold of ISP?
Thanks
Made payment on the 23rd February 2025. Had internet service for only thr e days (23; 24 & 25), then miraculously 26th February 2025, the internet service was cancelled. When I contacted Vumatel I was told that the system cancelled my internet service by an error and that they were sorry! However they promised me the in 24 - 48 hours they will reverse the cancellation.
It's been over seven days now and they have done nothing, I am still without internet service.
Made payment on the 23rd February 2025. Had internet service for only thr e days (23; 24 & 25), then miraculously 26th February 2025, the internet service was cancelled. When I contacted Vumatel I was told that the system cancelled my internet service by an error and that they were sorry! However they promised me the in 24 - 48 hours they will reverse the cancellation.
It's been over seven days now and they have done nothing, I am still without internet service.