Uncaring service

Disgusting service. I have just been told that my Fibre line will keep going down, as it has been over the last 2.5 months and I can always cancel my contract till I see there is no more workings in the area to avoid paying for a service that I am only getting part time. Down every month sometimes 3 weeks, sometimes 3 days. Unable to give any feedback regarding times expected to be down, in fact no feedback until I phone, then I get told it's a network issue and the blame is Joburg Water.