Unbale to activate internet after several calls and tickets

This provider Service is the WORST. After explaining that my current order that is placed for Villa Luandi should be moved to a temp address at Villa Massimo i am being asked POA and all sorts of stuff that does not make sense for almost 2 months now i have not been helped

my order A***. Name: Adeniyi Akinyemi The vuma order is VC-241022- 41461 Ticket number: ISP-942419

Please UPDATE the ticket with the correct address which is 10 LEE Road in Blackheath Complex name Villa Massimo Unit 35 2195