SN
Siyabonga N
1 reviews | Active since Jun 2024
24 Jun 2024, 09:36
Unattended ticket.
Can my ticket please be attended to.
***1
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
24 Jun 2024, 12:27Good day Siyabonga
Thank you for being in contact with us. Please note that we have escalated your ticket to our support team.
Regards
The Vuma team
Thank you for being in contact with us. Please note that we have escalated your ticket to our support team.
Regards
The Vuma team
Vumatel's reply24 Jun 2024, 12:27
Official
Good day Siyabonga
Thank you for being in contact with us. Please note that we have escalated your ticket to our support team.
Regards
The Vuma team
Thank you for being in contact with us. Please note that we have escalated your ticket to our support team.
Regards
The Vuma team
SN
Siyabonga N's updateReviewer Update
24 Jun 2024, 14:14I received a mail on Saturday stating that somebody will be coming to resolve the issue. I haven’t had anyone call me. This is really disappointing service.
SN
Siyabonga N's update24 Jun 2024, 14:14
Reviewer Update
I received a mail on Saturday stating that somebody will be coming to resolve the issue. I haven’t had anyone call me. This is really disappointing service.
SN
Siyabonga N's updateReviewer Update
25 Jun 2024, 09:28Hi Vumatel
Turns out that the issue with our fibre is that the cable was damaged ACROSS the road from our complex. And your representative is quoting us for repairs.
There’s no way we can be expected to pay for damage that occurred off our property and was not caused by us.
There’s no scenario in which that makes sense.
Turns out that the issue with our fibre is that the cable was damaged ACROSS the road from our complex. And your representative is quoting us for repairs.
There’s no way we can be expected to pay for damage that occurred off our property and was not caused by us.
There’s no scenario in which that makes sense.
SN
Siyabonga N's update25 Jun 2024, 09:28
Reviewer Update
Hi Vumatel
Turns out that the issue with our fibre is that the cable was damaged ACROSS the road from our complex. And your representative is quoting us for repairs.
There’s no way we can be expected to pay for damage that occurred off our property and was not caused by us.
There’s no scenario in which that makes sense.
Turns out that the issue with our fibre is that the cable was damaged ACROSS the road from our complex. And your representative is quoting us for repairs.
There’s no way we can be expected to pay for damage that occurred off our property and was not caused by us.
There’s no scenario in which that makes sense.
Vumatel's replyOfficial
25 Jun 2024, 10:22Good day
Thank you for taking our Call. Please note that we have sent a call back request as per our telephonic conversation.
Regards
The Vuma Team
Thank you for taking our Call. Please note that we have sent a call back request as per our telephonic conversation.
Regards
The Vuma Team
Vumatel's reply25 Jun 2024, 10:22
Official
Good day
Thank you for taking our Call. Please note that we have sent a call back request as per our telephonic conversation.
Regards
The Vuma Team
Thank you for taking our Call. Please note that we have sent a call back request as per our telephonic conversation.
Regards
The Vuma Team