Unacceptable Service and Zero Accountability!

I am extremely dissatisfied with the service I received from Vumatel. I placed my order and made full payment on February 25th, with the promise that installation would take place within 3-7 working days. On March 5th at 8 AM, a team arrived to install the fibre line, instructing me to wait two hours for activation. However, the entire day passed with no connection.

Upon following up, I was shocked to learn that the installers themselves had likely provided me with a router that wasn’t even assigned to me—a mistake on their part. Yet, instead of taking responsibility, the company refused to refund me or rectify their error, leaving me without service despite my payment. Even worse, their solution was for me to restart the entire ordering process and pay again—as if their failure was my burden to bear!

This is an outrageous level of negligence and a complete lack of accountability. A company that cannot stand by its commitments and rectify its own mistakes should not be trusted. I demand immediate action to correct this situation and urge others to think twice before trusting this service provider.

Ovr-*** sn ***3C883A2B1 email:*** ***