Unacceptable service!

It has been a week of no fibre!!! As a person working from home it is unacceptable. We have logged many calls and tickets to no avail. Every time the same story is told. I even got told that the fibre cables has been ******? This is unfair and unacceptable to pay for a service I can’t even use. Is someone going to reimburse me for money spent on data? This is not okay. You need to sort this out! My whole estate is experiencing the same issue!