Unacceptable service

<p>I've been struggling with a faulty CPE for 3 weeks now and have been back and forth with my ISP and Vumatel who at one point both came to the conclusion that my CPE has to be replaced. I then recieve an SMS to say my ticket has been closed. I then proceeded to open several more tickets that have all been closed with not a word from Vumatel! I phone in to Vuma support and your first tier is unable to help me and everyone refuses to put me into contact with your second tier technicians. This is completely unacceptable and I've requested several times for a technician to come out and nothing. </p>