Unacceptable service

I app**** for fibre using Afrihost. Vumatel was suppose to install my fibre line. A consultant from vumatel called me on 11/10/17 at 11.30am to confirm my home address. After 2mins of conversation the line goes silent and I decided to cut the call and call back. My call is answered by the call center agents who decide to patch me through to 2 other departments before the line dies as no one is available to take my call. I call the call center back and the same process is repeated 6 times in total without my issue being resolved. No one knew who had called me to confirm my address and no one could assist me with my issue. Every one was more than happy to transfer me to another department who would transfer me to another department until the line eventually dies. I am completely upset and unhappy at this poor poor service. It baffles me how after 6 attempts of calling Vumatel on my dime, my issue is no where close to being solved. Unacceptable!