Unacceptable responses from Vumatel

HI

I am writing to express my dissatisfaction with the policy regarding compensation for service disruptions. I recently experienced a service outage and was informed that compensation would only be provided if the service was disrupted for more than 10 days. I believe this policy is unacceptable, as I pay for a service that I did not receive.

Furthermore, I feel that it is unfair that I am expected to make timely payments for my service, yet the company is not held accountable for providing uninterrupted service. If I miss a payment, my line is cancelled, but the company is not held to the same standard when it comes to providing the service I am paying for.

I would like to escalate my complaint to the appropriate channels and request a resolution that is more satisfactory to me. I hope that we can work together to find a solution that meets my needs and ensures that I receive the service I am paying for.

Thank you for your attention to this matter.

Sincerely, Royston