Unacceptable

I am extremely disappointed with Vumatel’s service in the Retreat, Grassy Park, and Lotus River areas. Every third month, without fail, I experience days without WiFi. This has now become a trend.

The inconvenience is immense. I cannot simply deduct the days I am forced to rely on mobile data, which comes at an extra cost to me. Yet, Vumatel still requires full payment each month, even when their service is unreliable. I am left covering additional expenses for data or travelling into the office, which is both unfair and unsustainable. Surely, subscribers should be compensated for the time and money lost due to these ongoing interruptions.

To make matters worse, Telkom representatives go door-to-door in the area, telling us that our service provider has let us down. This feels strategic and raises serious concerns about whether these repeated disruptions are being properly addressed. If the issue is vandalism, why is there no visible legal action, no cases in court, and no permanent solutions? Why are there no preventative measures like cameras installed to protect critical infrastructure?

As paying customers, we deserve better. What exactly is Vumatel doing to curb these constant disruptions and ensure we are not left without connectivity? At this stage, it feels as though subscribers are being neglected while still expected to pay the full price for an unreliable service.

This level of service is unacceptable, and I am deeply disappointed.