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jerome.slingers jerome.slingers

1 reviews | Active since Jul 2018

06 Jan 2024, 09:15

Unable to reach Vumatel for the past 2 weeks.

On December 21, 2023, I made a payment (R849) for the activation of a Vumatel Fibre line at my property through your services. However, realizing that I could get a better deal and service from Openserve itself, I promptly contacted Mweb's customer service the following day to cancel the order. Since then, I have been diligently trying to get my payment reversed through emails and calls to your customer support and Mweb, but unfortunately, I have not received any resolution or assistance. Instead, Mweb has advised that my payment went straight to Vumatel, and I should take it up with them. I searched and searched for contact numbers and any email addresses, but then numbers and email addresses are not in working order. It is disconcerting to imagine the potential issues I could have faced if I were unable to reach my service provider in times of need. I kindly request your immediate attention to this matter.

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Replies (2)
jj
jerome.slingers jerome.slingers's update11 Jan 2024, 08:47
Reviewer Update
Good day. I wanted to follow up on my payment reversal request from last week. I still haven't had any feedback since 06/01/2024 regarding my refund. I made the payment and cancelled within 24 hours, so I'm a bit puzzled why it has to take so long. I paid for a service, and I cancelled the order, so why not pay back my money? Could you please expedite the refund process? I appreciate your prompt attention to this matter.
jj
jerome.slingers jerome.slingers's update11 Jan 2024, 08:49
Reviewer Update
Good day, hope you're well. I wanted to follow up on my payment reversal request from last week. I still haven't had any feedback since 06/01/2024 regarding my refund. I made the payment and cancelled within 24 hours, so I'm a bit puzzled why it has to take so long. I paid for a service, and I cancelled the order, so why not pay back my money? Could you please expedite the refund process? I appreciate your prompt attention to this matter.