Unable to get feedback

<p>Please get in contact with me. I have had so many promises from you guys and still have no working connection. I was promised a connection originally in November that was push back till December due to issues you guys where having. You then when on december holiday without properly notifying us. Thus we kept phoning and asking what was happening. Each time we were told that we are on High priority and get to fixing the issues soon. Soon to you guys was a month later in January after your holiday leave due to the construction ban over December. We only found this out after being redirected to someone higher than just the call center. I was told that I would be contacted the day that you continued. Once again I had to follow up in January. Again told that the issue would be sorted very soon. After a week Technicians came out and said they had issues at our main gate but again it would be working soon. That was last week Wednessday (2017-02-01). Still our line is not working and I have tried contact 2 people now whos email addresses I have(They have previously comunicated with me) and they have decided to ignore me since. My question again will be: When will I have a working connection? When will I stop being ignored?</p>