Unable to complete payment as debit order isn't passing through

I've been trying you get a hold of Vuma for 2 days now. The payment keeps failing and we're asking for a new link to process payment or even the easypay account number so we can make payment but it's been a hassle of even getting a response. Yet they claim to be a 24/7 customer service team, I've never been so irritated. We work from home and rely on the wifi