Unable to access fibre line

I've been very happy with vumatel. I recently moved to a new house and the previous tenant has cancelled their line but because they needed to give notice, I can't activate my line until their cancellation date is reached. This has been a huge inconvenience. Please have a look at the process in place when it comes to people moving into a home with a line installed. I teach English online and I need my fibre in order to do my job.