****ty service

OK first of all been 1 week since they came to fix the Fibre when apparently a technician did come through which I believe he did not and now want to charge for repair which technician did not come into the property so how does one come to the conclusion that it was damaged by the home owner. Technician did not introduce himself to home owner why cause I don't believe he was never there. If he was he should have taken pictures this I would love to see with explanation.