sC
susan C
1 reviews | Active since Dec 2016
15 May 2024, 10:02
****ty jobs done
O i would like to know how your technicians is trained to put in a fibre line. So in January they come to install a line and now for the past 3 days im sitting without internet due to them that never did the installation correct. So i get a phone call to say its gonna cost me R1800 but i refuse to pay it as they never put the line in a pvc pipe its just hanging next to the wall.
So please explain to me how that thin cable is suppose to last if its not covered in a pipe, everyone i spoke to said to me that its supposed to be covered
So i refuse to pay that amount and i need it fix today as im working from home and its day 3 that my work is standing
AND TRAIN YOUR INSTALLERS CORRECT
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Replies (6)sC
susan C's updateReviewer Update
15 May 2024, 10:19So i phoned your call center just to find out that i was supposed to provide my own pvc pipe because apparently you dont supply it. If they never told me that how was i suppose to know that. so now you will fix it on your own cost i wont pay a sent to get it fixed
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susan C's update15 May 2024, 10:19
Reviewer Update
So i phoned your call center just to find out that i was supposed to provide my own pvc pipe because apparently you dont supply it. If they never told me that how was i suppose to know that. so now you will fix it on your own cost i wont pay a sent to get it fixed
Vumatel's replyOfficial
15 May 2024, 15:33Good day, Susan Cronje.
Thank you for getting in touch.
There is a maintenance ticket logged and our maintenance team will come out and assess the issue.
Kind regards
The Vuma Team
Thank you for getting in touch.
There is a maintenance ticket logged and our maintenance team will come out and assess the issue.
Kind regards
The Vuma Team
Vumatel's reply15 May 2024, 15:33
Official
Good day, Susan Cronje.
Thank you for getting in touch.
There is a maintenance ticket logged and our maintenance team will come out and assess the issue.
Kind regards
The Vuma Team
Thank you for getting in touch.
There is a maintenance ticket logged and our maintenance team will come out and assess the issue.
Kind regards
The Vuma Team
sC
susan C's updateReviewer Update
16 May 2024, 13:07AND IM STILL WAITING FOR ANYONE TO CALL ME , I NEED MY INTERNET SORTED
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susan C's update16 May 2024, 13:07
Reviewer Update
AND IM STILL WAITING FOR ANYONE TO CALL ME , I NEED MY INTERNET SORTED
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susan C's updateReviewer Update
17 May 2024, 16:36 Good day
Please i would like to know what is happening with my internet, I logged a call on monday already and the maintenance team was suppose to come out it is friday already and i phoned and phoned but still nothing.
So today when i called they said to me that they escalate it to the managers and someone will phone me soon and that was at 13:30 today and still no one has phoned me
So please explain to me how does this work almost a week without internet and my work is standing
So please can someone come back to me and tell me what the **** is going on
Please i would like to know what is happening with my internet, I logged a call on monday already and the maintenance team was suppose to come out it is friday already and i phoned and phoned but still nothing.
So today when i called they said to me that they escalate it to the managers and someone will phone me soon and that was at 13:30 today and still no one has phoned me
So please explain to me how does this work almost a week without internet and my work is standing
So please can someone come back to me and tell me what the **** is going on
sC
susan C's update17 May 2024, 16:36
Reviewer Update
Good day
Please i would like to know what is happening with my internet, I logged a call on monday already and the maintenance team was suppose to come out it is friday already and i phoned and phoned but still nothing.
So today when i called they said to me that they escalate it to the managers and someone will phone me soon and that was at 13:30 today and still no one has phoned me
So please explain to me how does this work almost a week without internet and my work is standing
So please can someone come back to me and tell me what the **** is going on
Please i would like to know what is happening with my internet, I logged a call on monday already and the maintenance team was suppose to come out it is friday already and i phoned and phoned but still nothing.
So today when i called they said to me that they escalate it to the managers and someone will phone me soon and that was at 13:30 today and still no one has phoned me
So please explain to me how does this work almost a week without internet and my work is standing
So please can someone come back to me and tell me what the **** is going on
Vumatel's replyOfficial
17 May 2024, 16:44Good day Susan
We have contacted the team and requested feedback on the escalation. We apologize for the inconvenience.
Kind regards
The Vuma Team
We have contacted the team and requested feedback on the escalation. We apologize for the inconvenience.
Kind regards
The Vuma Team
Vumatel's reply17 May 2024, 16:44
Official
Good day Susan
We have contacted the team and requested feedback on the escalation. We apologize for the inconvenience.
Kind regards
The Vuma Team
We have contacted the team and requested feedback on the escalation. We apologize for the inconvenience.
Kind regards
The Vuma Team
sC
susan C's updateReviewer Update
22 May 2024, 13:02Good day
so they temp fix my line last week friday and im still waiting on someone to phone me to tell me when they will come and fix the line
can someone please tell me will ill be waiting months now for your team to come and replace the cable
so they temp fix my line last week friday and im still waiting on someone to phone me to tell me when they will come and fix the line
can someone please tell me will ill be waiting months now for your team to come and replace the cable
sC
susan C's update22 May 2024, 13:02
Reviewer Update
Good day
so they temp fix my line last week friday and im still waiting on someone to phone me to tell me when they will come and fix the line
can someone please tell me will ill be waiting months now for your team to come and replace the cable
so they temp fix my line last week friday and im still waiting on someone to phone me to tell me when they will come and fix the line
can someone please tell me will ill be waiting months now for your team to come and replace the cable