KN
Khanyisile N
1 reviews | Active since Nov 2022
27 Jul 2024, 18:55
****ty company
7 days later, I am still waiting for a maintenance team to come and fix the router. They did not forgot to deduct R879 from my account though a week after with no internet access.
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Replies (3)KN
Khanyisile N's updateReviewer Update
29 Jul 2024, 08:58No maintenance person has been sent over to my house to fix the issue I reported on the 21st of July. Must I reverse the payment that was deducted without fail on the 25th to get some attention? WhatsApp agents take the house to respond but only give you 5 minutes to respond before closing the chat. This poor customer service is disgusting and appalling.
KN
Khanyisile N's update29 Jul 2024, 08:58
Reviewer Update
No maintenance person has been sent over to my house to fix the issue I reported on the 21st of July. Must I reverse the payment that was deducted without fail on the 25th to get some attention? WhatsApp agents take the house to respond but only give you 5 minutes to respond before closing the chat. This poor customer service is disgusting and appalling.
Vumatel's replyOfficial
29 Jul 2024, 13:04Good day Khanyisile
Thank you for contacting us. Please note that we have escalated your query to our support team for further assistance.
Regards
The Vuma Team
Thank you for contacting us. Please note that we have escalated your query to our support team for further assistance.
Regards
The Vuma Team
Vumatel's reply29 Jul 2024, 13:04
Official
Good day Khanyisile
Thank you for contacting us. Please note that we have escalated your query to our support team for further assistance.
Regards
The Vuma Team
Thank you for contacting us. Please note that we have escalated your query to our support team for further assistance.
Regards
The Vuma Team
KN
Khanyisile N's updateReviewer Update
30 Jul 2024, 08:48This issue was escalated last week on Wednesday, every time I contact your customer service, they tell me the same thing, they are escalating the matter. I work from home, this is more than an inconvenience now, It is straight-up bad business. I am tired of answering the same questions over and over again. How difficult is it to send someone over? Stop selling people lies, your turnaround time for customer service is unacceptable.
KN
Khanyisile N's update30 Jul 2024, 08:48
Reviewer Update
This issue was escalated last week on Wednesday, every time I contact your customer service, they tell me the same thing, they are escalating the matter. I work from home, this is more than an inconvenience now, It is straight-up bad business. I am tired of answering the same questions over and over again. How difficult is it to send someone over? Stop selling people lies, your turnaround time for customer service is unacceptable.