LZ
Lungiswa Z
1 reviews | Active since Apr 2024
15 May 2024, 15:42
****ty
Probably the last time I'm writing an preview and going back and forth with you guys. You lack commitment, customer services and most of all you have ****y agents from the 18th of April till today there hasn't been a resolution to my disconnection, excuses after excuses and it's draining. It's either you refund me or you restore my connection
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Vumatel's replyOfficial
16 May 2024, 09:51Good day Lungiswa Zote.
Thank you for getting in touch.
Kindly note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold. The situation resulted from a critical safety concern that required immediate attention. This decision to prioritize your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We would like to sincerely apologise for any delays you may experience. We want to assure you that we are trying to address the underlying issue as best as possible. We value your support, trust and appreciate your patience and understanding as we work to resolve this matter.
Kind regards
The Vuma Team
Thank you for getting in touch.
Kindly note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold. The situation resulted from a critical safety concern that required immediate attention. This decision to prioritize your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We would like to sincerely apologise for any delays you may experience. We want to assure you that we are trying to address the underlying issue as best as possible. We value your support, trust and appreciate your patience and understanding as we work to resolve this matter.
Kind regards
The Vuma Team
Vumatel's reply16 May 2024, 09:51
Official
Good day Lungiswa Zote.
Thank you for getting in touch.
Kindly note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold. The situation resulted from a critical safety concern that required immediate attention. This decision to prioritize your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We would like to sincerely apologise for any delays you may experience. We want to assure you that we are trying to address the underlying issue as best as possible. We value your support, trust and appreciate your patience and understanding as we work to resolve this matter.
Kind regards
The Vuma Team
Thank you for getting in touch.
Kindly note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold. The situation resulted from a critical safety concern that required immediate attention. This decision to prioritize your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We would like to sincerely apologise for any delays you may experience. We want to assure you that we are trying to address the underlying issue as best as possible. We value your support, trust and appreciate your patience and understanding as we work to resolve this matter.
Kind regards
The Vuma Team